How to choose a collision repair shop

Six things to check before picking a body shop. The shop you choose determines whether your car is fully repaired or just cosmetically patched.

1. Check certifications: Look for I-CAR Gold Class and ASE-Certified technicians. These mean the shop has invested in proper training.
2. Ask about the warranty: A real lifetime warranty (not a "limited 2-year" buried in fine print) is a sign the shop stands behind its work.
3. Verify the rating: Check Google reviews, BBB, and the shop's star rating. Axis Collision Center has 5.0 stars (9 reviews, 100% recommendation).
4. Check insurance relationships: Shops that work with all major insurers (not just one or two) have more flexibility to advocate for you, the customer.
5. Visit the shop: Walk in. A good shop has a clean lobby, organized work bays, and staff who explain things clearly. Avoid shops that won't let you see the work area.
6. Ask about parts policy: OEM (manufacturer original) parts are usually preferable for structural and safety components. Ask the shop's default policy.