How to file an auto insurance claim after a collision

Walkthrough for filing an insurance claim and getting your vehicle repaired correctly with OEM parts when warranted.

1. Gather information: Have ready: police report number, your policy number, the other driver's insurance info, photos of damage, and a list of any injuries.
2. Call your insurance: Call your carrier's claims line. Ask for a claim number. Note the adjuster's name and direct phone.
3. Choose YOUR shop: Insurance may suggest "preferred" shops — but Texas law guarantees your right to choose. Tell them you're using Axis Collision Center.
4. Get the estimate: Bring your vehicle (or have it towed) to Axis. We'll write a detailed estimate and send it to your adjuster directly.
5. Authorize repairs: Once the adjuster approves the estimate (usually 1-3 days), you authorize repairs. Pay your deductible at pickup.
6. OEM vs aftermarket: Discuss with us whether OEM (original manufacturer) or aftermarket parts are appropriate. We advocate for OEM where structurally important.
7. Diminished value claim (optional): If your car lost resale value due to the accident, you may be entitled to a diminished value claim against the at-fault driver's insurance. We can help you assess.
8. Pick up + warranty: When repairs are complete, you pick up your vehicle. All collision work at Axis comes with a lifetime warranty as long as you own the car.